• Our lobby is now accessible to the public during regular hours, Monday through Friday, 8:00 am to 5:00 pm.
• The public may pick up paper applications for FNS and Medicaid in the front corridor of Building 1 (the main building at 714 North Street, Smithfield). Applications include a self-addressed, stamped envelope for mailing, or you can place your application in the drop-box outside the agency. The drop-box is checked several times each business day. For assistance with the application, please call 919-989-5300.
• DSS staff will be available by phone and email during normal business hours; Monday through Friday, 8:00 am to 5:00 pm. All residents may contact the Department of Social Services for instructions and assistance at 919-989-5300.
• As always, residents may apply for public assistance benefits online through ePass via www.johnstonnc.com/dss/ or call 919-989-5300.

Information last verified on:  June 25, 2021

The Landfill and all Convenience Centers are operating on a normal schedule. All staff are maintaining a safe distance from customers.

Information last verified on:  June 25, 2021

The Register of Deeds office will continue to adhere to CDC and local authorities' recommendations to promote social distancing to protect all staff and public during this COVID-19 Emergency.

• Mr. Olive strongly encourages the public to utilize his office's online services such as electronic recording of real estate documents and online requests for birth, death and marriage certificates.
• His office is allowing limited public access. This access allows 3 customers in our Vital Records area at one time and 3customers in our Real Estate area at one time. There is a drop-box by the Register of Deeds Office door to drop off documents for recording and mailing. Our Vault area will be used to service customers for passport processing. The Vault area can be used for title updates by practicing social distancing. If others are outside waiting, we ask that you please limit yourself to 5 minutes.
• Couples wishing to obtain a marriage license should call 919-989-5161 for an appointment. The couple will need to complete the online marriage application prior to coming to the Register of Deeds office and then will be assisted in the hallway to comply with the 6 feet distancing recommendations.
• Passports are being processed by appointment only. However, we are advised from the Passport Agency there will be a significant delay of several months for the processing to be completed.

The public is encouraged to call the Register of Deeds office at 919-989-5160 or 919-989-5161 if there are any questions.

View the latest information on the Public Utilities Office COVID-19 Response.

Payments

The following convenient payment options for monthly water and sewer bills are available:

• Place check or money order in the mail using your tear off payment slip.
• Use the overnight drop box at the parking lot entrance to the Land Use Center (309 E. Market St, Smithfield).
• Automatic bank draft – activation form available on our website at https://www.jcutil.com.
• Bank account bill pay allowing at least 5 days for delivery to our lockbox address<./li>
• Online bill pay: https://www.johnstonnc.com/paywaterbill.
• Automated phone system: 1-844-845-2151 (Para Español Elija Opcion #2).
• Pay in person at 309 E. Market St, Smithfield, Monday through Friday 8:00 AM to 5:00 PM.

Please make sure to include your account number with all payments.

Please be advised that the $1.95 transaction fee for online and phone payments has been temporarily suspended.

Applications for Service

Please visit our website at https://www.jcutil.com to complete an application for water and/or sewer service with one of the following methods:

• Go to our website at www.jcutil.com to print and email an application.
• Print, complete and fax the application to (919) 934-0256.
• Print, complete and mail the application to JCPU, PO Box 2263, Smithfield, NC 27577.
• Apply in person at 309 E. Market St., Smithfield, Monday through Friday, 8:00 AM to 5:00 PM.

We do not provide same day service. We require two business days to collect payment and process service activations.

We will not provide same day service and appreciate more than one day notice for service activation during this time

Purchase Trash Decals ($100.00)

• Purchase on-line at www.jcutil.com and the decal will be delivered by registered mail to your home.
• Print, complete and mail the form from our website along with your check or money order and the decal will be mailed to your home.
• Purchase your decal in person at 309 E. Market St, Smithfield, Monday through Friday, 8:00 AM to 5:00 PM.

Irrigation Permits

Irrigation permits will ONLY be sold over the phone with a credit card at (919) 989-5075. Our Field technician will deliver an irrigation permit sign to your property address with a door hanger confirming delivery.

Plan Submittal and Meetings

All plans for review should be submitted electronically or sent via USPS, FedEx or UPS delivery.

All meetings will be conducted via conference call or digital media.

Please call (919) 209-8333 or email a staff member for additional information.

Call or Email

Our office continues to operate during normal hours -- 8 a.m. to 5 p.m. Monday through Friday. Please contact us at (919) 989-5075 or publicutilities@johnstonnc.com, if you have any questions or need additional information.
 

 

Information last verified on:  June 25, 2021

All departments within the Land Use Center are open for business and are observing COVID-19 prevention practices. We recommend that customers still continue to wear masks inside the Land Use Center. We encourage people to continue to use electronic means of communication when possible. There are still designated drop boxes for people who do not feel comfortable coming into the individual departments at this time.

Information last verified on:  June 25, 2021

Stop By For a Visit

The Library is operating normally without time limits on visits. Meeting spaces have been reopened. Contactless pickup of held items in the Lobby is available by appointment, and can be scheduled through myLIBRO.

Computer Lab Sessions and Laptop Checkouts

The Computer Lab is available without an appointment. Computer sessions are 30 minutes, and can be extended as long as no one else is waiting.

Laptops are available for checkout at the Reference Desk! Please place a hold here http://bit.ly/pljcslaptop or call 984-985-COMP.

Library Business Hours

Monday: 9 AM - 5:30 PM
Tuesday: 9 AM - 5:30 PM
Wednesday: 9 AM - 5:30 PM
Thursday : 9 AM - 7:30 PM
Friday: 9 AM - 5:30 PM

Excluding county holidays.

Information last verified on:  June 25, 2021

• The tax office is open. Staff is available Monday through Friday, 8:00 am to 5:00 pm.
• Tax forms can be found on our website.
• Paper forms are in the hallway, outside the Tax Listing Office.

Information last verified on:  June 25, 2021

The GIS Office is open and conducting business operations in a modified manner. Public access to the office is restricted. Please call 919-989-5153 or email gis@johnstonnc.com to schedule an appointment for a porch pickup time.

All Animal Shelter services are currently available, but by appointment only for rabies shots, surrenders, and adoptions. Our doors are open from 8:00 am to 12:00 pm and 1:00 pm to 5:00 pm, Monday through Friday for stray animals, lost animals, records requests, complaints, and questions.

Call 919-934-8474 for further assistance or to make an appointment.

Adoptions are still available with a new procedure:

1. Visit the Animal Services website at https://www.johnstonnc.com/animals and select which animals you would like to meet.
2. Only two (2) people can enter at one time, and there is a 10-minute limit for the meet and greet with the animals.

Information last verified on:  June 25, 2021

The Veterans Office is open without restrictions. However, masks and social distancing are encouraged.

Information last verified on:  June 25, 2021

The Elections Office is open. Staff is available Monday through Friday, 8:00 am to 5:00 pm.

Information last verified on:  June 25, 2021

The Heritage Center is open Monday-Friday, 9:00 am to 5:00 pm, and Saturday, 9:00 am to 1:00 pm for the Research Room, and 9:00 am to 5:00 pm for the Exhibit Hall and Gift Shop.

According to county policy, masks and social distancing are recommended.

Information last verified on:  June 25, 2021

Our office is open during normal business hours - 8:00 am to 5:00 pm, Monday through Friday.

Please contact us at (919) 989-5150 or planning@johnstonnc.com.

Information last verified on:  June 25, 2021

The Environmental Health office is operating as normal.

Permit Applications and Plan Submittal

Applications for permits and plans will be accepted as follows:

• By email to inspections@johnstonnc.com (attachment file size should not exceed 10 MB)
• Left in the drop box located in the Land Use Center lobby labeled "INSPECTIONS".
• In person at the Inspections Department. We are currently allowing only two people at a time in our lobby.

Once the permit is ready, we will call to accept your payment either by credit/debit card over the phone, pick up and pay in person, or you may mail checks to Johnston County Inspections Department at 309 E. Market Street, Smithfield NC 27577.

Inspection Requests

Schedule inspection requests by telephone at (919) 989-5060 each day by 4:00 pm, to be scheduled for the next business day. Our inspectors are continuing to perform their daily duties and we ask everyone to continue to practice "social distancing" when inspections are being conducted.

Thank you for your cooperation and understanding.

Contact

Contact our office by phone (919) 989-5060, email (inspections@johnstonnc.com) or fax (919) 989-5431 instead of coming inside when possible. Our website is available 24 hours a day, seven days a week.
 

 

Information last verified on:  June 25, 2021

Our office is open during normal business hours - 8:00 am to 5:00 pm, Monday through Friday. Masks are recommended.

Information last verified on:  June 25, 2021

How to Access Application Information

• Download and print forms, or
• Pick-up forms from the Main Building Entrance, or
• Request that an application be mailed to you by calling 919-989-5300 or emailing dss@johnstonnc.com.

You can check to see if you are eligible online now at North Carolina ePASS .
 

How to Apply

• Apply online at epass.nc.gov.
• Submit a paper application by:
  • Dropping off paperwork in locked drop box outside of Building 1, or
  • Faxing completed and signed paperwork to 919-989-5324, or
  • Mailing completed application to:

    Johnston County DSS
    P. O. Box 911
    Smithfield NC 27577

For Medicaid questions, please call 919-989-5300 or email dss@johnstonnc.com.

How to Access Application Information

• Download and print forms, or
• Pick-up forms from the Main Building Entrance, or
• Request that an application be mailed to you by calling 919-989-5300 or emailing dss@johnstonnc.com.

You can check to see if you are eligible online now at North Carolina ePASS .

How to Apply

• Apply online at epass.nc.gov, or
• Submit a paper application by:
  • Dropping off paperwork in locked drop box outside of Building 1, or
  • Faxing completed and signed paperwork to 919-989-5324, or
  • Mailing completed application to:

    Johnston County DSS
    P.O. Box 911
    Smithfield NC 27577

For Food and Nutrition questions, please call 919-989-5300 or email dss@johnstonnc.com.

To Report Child or Adult Abuse or Neglect:

• Monday through Friday 8 am through 5 pm: (919) 989-5300.
• After hours, weekends and holidays: 911 or (919) 989-5000.
• If the adult or child is in immediate danger, call 9-1-1.

If you have Nursing Home concerns, please call (919) 989-5300.

Johnston County Area Transit System (JCATS) offers Human Services Transportation and Public Transportation. During this time, JCATS staff is taking extra precautions to keep riders safe.

• Public Transportation
• https://www.jcats.org
• Fleet Hours of operations:
  Monday - Friday from 4:30 am to 9:00 pm
  Saturday 4:30 am to 5:00 pm
• To schedule your ride, please call 919-202-5030.
• Human Services Transportation
• Offering non-emergency medical transportation for full Medicaid recipients
• To request transportation, please call 919-989-5300 with your specific need

For questions, please call 919-202-5030 or email info@jcats.org.

Work First Program

• Application interviews will be conducted via phone.
• Please call 919-989-5300 and ask to speak with a Work First Social Worker or Supervisor.

NCWorks COVID-19 Jobs and Information

• Find information related to unemployment insurance information and current job postings at NCWorks COVID-19 Jobs Information Hub.
• For questions, please call 919-553-0953 or email ncworks.8200@nccommerce.com.

• HAPP is not currently taking Section 8 applications.
• Those coming from other counties or states - Interviews with a Housing Specialist are currently being offered over the phone. Please call 919-989-5070 to schedule your appointment.
• For information about income based apartments, visit https://www.johnstonnc.com/happ/availableprop.cfm.
• For all other questions, please call 919-989-5070 or email happ@johnstonnc.com.

Hope Line
If you or someone your know is experiencing social isolation or other concerns related to social distancing, please contact the toll-free Hope Line at 1-866-578-4673 or 1-866-578-HOPE.

CDC Telephonic Resources
If you or a loved one is feeling overwhelmed, get support 24/7 by calling 1-800-985-5990 or text TalkWithUS to 66746.

Donation Drop-Off Sites

The following locations are currently accepting non-perishable food, paper products, hand sanitizer, cleaning wipes, gloves and medical masks:

• First Baptist Church of Smithfield
  202 S. 4th Street Smithfield, NC 27577
  Drop off hours: Monday - Friday, 9AM - 4PM
  Bins are located outside the Church Office Entrance
• St. Peter's Church of Christ
  1011 Massey Street Smithfield, NC 27577
  Drop off hours: Tuesday and Thursday, 12PM - 2PM
  Drop off donations at Church Office
• Wilson's Mills Baptist Church
  652 Swift Creek Road Smithfield, NC 27577
  Drop off hours: Monday - Friday, 9AM - 2PM
  Bins will be located outside the Church Office
• Four Oaks United Methodist Church
  302 N. Church Street Four Oaks, NC 27524
  Drop off hours: Monday - Friday, 9AM - 12PM
  Drop off under drive thru shelter behind Fellowship Hall
• Four Oaks Baptist Church
  403 N. Main Street Four Oaks, NC 27524
  Drop off hours: Monday - Friday, 9AM - 1PM
  Bins will be located under the Church's drive thru shelter
• Kenly Fire Department
  101 W. 1st Street Kenly, NC 27542
  Drop off hours: Monday - Friday, 9AM - 4PM
  Designated bins will be located outside
• Benson Baptist Church
  200 W. Church Street Benson, NC 27504
  Drop off hours: Monday, Wednesday and Friday, 10AM - 1PM
  Ring bell at Church office and leave donations at the door

Financial Donations can be made to:

1. Johnston County Longterm Recovery
   P.O. Box 530
   Smithfield, NC 27577
2. Johnston County Unmet Needs Fund
   P.O. Box 1049
   Smithfield, NC 27577

Additional Websites and Resources:

• https://coronavirus.jhu.edu/
• https://www.ncdhhs.gov/divisions/public-health/covid19
• https://www.cdc.gov/coronavirus/2019-ncov/index.html