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THE NEW NORTH CAROLINA EXECUTIVE ORDER NO. 142 PROHIBITS WATER DISCONNECTS AND PENALTIES UNTIL AFTER JULY 29TH.   

DUE TO THE COVID-19 CRISIS, WE OFFER THE FOLLOWING ASSISTANCE WITH RESIDENTIAL WATER BILL PAYMENTS:

  • WE ENCOURAGE CUSTOMERS WITH PAST DUE ACCOUNT BALANCES TO BEGIN MAKING MONTHLY PAYMENTS NOW TO AVOID BUILDING LARGE DEBT BALANCES, PENALTIES AND POSSIBLE DISCONNECTS AFTER JULY 29TH
  • EXECUTIVE ORDER NO. 142 PROVIDES AN INSTALLMENT PLAN FOR APRIL THRU JULY UTILITY BILLS TO BE SPREAD OVER 6 MONTHS IF YOU ARE UNABLE TO PAY YOUR MONTHLY BILL DURING THIS EXECUTIVE ORDER PERIOD. PLEASE CONTACT US AT 919-989-5075 TO SET UP YOUR ACCOUNT FOR THIS PAYMENT PLAN.  THE INSTALLMENT PAYMENT PERIOD EXPIRES ON JANUARY 31, 2021.  ANY DELINQUENT AMOUNT PRIOR TO MARCH 31ST IS EXEMPT FROM THIS DELAYED PAYMENT OPTION.
  • SERVICE DISCONNECTION AND NONPAYMENT PENALTIES WILL NOT RESUME UNTIL AFTER JULY 29TH.
  • THE INSTALLMENT PLAN DOES NOT CHARGE ANY LATE OR FINANCE FEES AND DOES NOT OFFER DEBT FORGIVENESS OR WRITE-OFFS.
  • COMMERCIAL/INDUSTRIAL/CHURCH ACCOUNTS WITH DELINQUENT APRIL THRU JULY UTILITY BILLS CAN RECEIVE A 3 MONTH INSTALLMENT PLAN THAT EXPIRES ON OCTOBER 31ST.
  • YOU WILL SIGN AN INSTALLMENT PLAN DOCUMENT THAT WE MAIL TO YOU OR REQUEST BACK BY AN AUTHORIZATION EMAIL TO AVOID DISCONNECT OR PENALTIES AFTER JULY 29TH.
  • ADDITIONAL FINANCIAL ASSISTANCE FROM JOHNSTON-LEE-HARNETT COMMUNITY ACTION IS AVAILALBLE TO HELP CUSTOMERS PAY RENT, LIGHTS, AND WATER BILLS DUE TO JOB LOSS/COVID-19. THE COMMUNITY ACTION STAFF IS WORKING REMOTELY – PLEASE CALL 919-934-2145 AND LEAVE A MESSAGE FOR CALL BACK OR VISIT THE WEBSITE AT johnstonleeharnettcommunityaction.org AND FOLLOW THE LINKS.

PLEASE CALL 919-989-5075 FOR QUESTIONS AND ASSISTANCE DURING THIS DIFFICULT TIME.  WE HOPE YOU AND YOUR FAMILY STAY HEALTHY.

ESTE MENSAJE IMPORTANTE ES PARA TODOS LOS CLIENTES DE AGUA RESIDENCIAL DEL DEPARTAMENTO DE UTILIDADES PUBLICAS DEL CONDADO DE JOHNSTON SOBRE LA ORDEN EJECUTIVA NUM. 124 DE CAROLINA DEL NORTE. LA MISMA CAERA EN EFECTO A LAS FACTURAS DE AGUA ENTRE LAS FECHAS DEL 31 DE MARZO AL 31 DE MAYO DE 2020.

DEBIDO A LA CRISIS DEL COVID-19, SEGUIREMOS LAS SIGUIENTES DIRECTRICES SEGÚN LA ORDEN EJECUTIVA PARA ASISTIR A NUESTROS CLIENTES EN ESTOS TIEMPOS DE INCERTIDUMBRE:

  • NO DESCONECTAREMOS SERVICIOS DE AGUA DEBIDO A BALANCES PASADOS NO PAGADOS Y SE SUSPENDERAN LOS CARGOS DE PENALIDAD DE $50 POR FALTA DE PAGO HASTA EL 31 DE MAYO. LE PEDIMOS DISCULPA SI SU FACTURA NO REFLEJA ESTAS MODIFICACIONES.
  • NO SE HARAN CARGOS DE TARDANZA A FACTURAS PASADAS DE FECHA.
  • NO SE HARAN CARGOS DE TRANSACCION DE $1.95 A PAGOS EN LINEA O SERVICIO AUTOMATICO DE TELEFONO. CON ESTO, LE PEDIMOS A NUESTROS CLIENTES QUE SE MANTENGAN EN SU HOGAR.
  • CARGOS POR FALTA DE FONDOS SERAN COBRADOS SOLO SI SU BANCO LO CARGA.
  • ASISTIREMOS CON PLANES DE PAGO A BALANCES ATRASADOS DESPUES DEL 31 DE MARZO A PERSONAS CON IMPACTO ECONOMICO DEBIDO AL COVID-19. EL PLAN DIVIDIRA LOS PAGOS HASTA SEIS MESES SIN INTERESES. NO SE OFRECERA PERDON DE DEUDA.
  • LE RECOMENDAMOS A NUESTROS CLIENTES REALIZAR SUS PAGOS MENSUALES PARA EVITAR EL PESO DE UN BALANCE ALTO DESPUES DE ESTA CRISIS.

PARA INFORMACION SOBRE NUESTRAS MODIFICACIONES EN SERVICIOS DEBIDO A LAS REGULACIONES SOBRE DISTANCIAMIENTO SOCIAL, VISITE NUESTRA PAGINA EN LINEA WWW.JCUTIL.COM O LA CUENTA DE FACEBOOK DEL CONDADO DE JOHNSTON.

PARA PREGUNTAS Y ASISTENCIA DURANTE ESTE TIEMPO DE CRISIS, LLAME AL 919-989-5075. ESPERAMOS QUE USTED Y SU FAMILIA SE MANTENGAN SALUDABLES.

Johnston County Public Utilities



Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:
    publicutilities@johnstonnc.com

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-989-5056
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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