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Home > Application, Billing, and Customer Service Help

Application, Billing, and Customer Service Help


Take Action
     |     Water Bill and Payment Information     |  Water Quality and Customer Information

Customer Service is available Monday through Friday from 8 a.m. to 5 p.m. excluding county holidays. Call 919-989-5075.

Take Action

  • Apply for New Water Service
  • Pay Water Bill
  • Discontinue Water Service
  • Apply for Free Bank Draft
  • Request a Service Tap Installation
  • Report Damage to a Water Meter or Meter Box

Paperless Billing is Coming Soon

Water Bill and Payment Information

  • Use the Utility Bill Calculator to estimate your bill amount
  • Resolve High Water Bills
  • View the Interactive Bill
  • Pay Water Bills Online Instructions
  • Frequently Asked Questions (FAQs)

 

Related Links

  • Public Utilities Online Forms
  • Pay Water Bill
  • Apply for Water and Sewer Service
  • Water Quality and Customer Information
  • General Information
  • Frequently Asked Questions (FAQs)

Page last updated:  May 29, 2025

Physical Address:

Land Use Center
309 E. Market Street
Smithfield, NC 27577



Mailing Address:

P.O. Box 2263
Smithfield, NC 27577



E-Mail:

publicutilities@johnstonnc.gov

Main Phone Number:

919-989-5075


Pay by Phone:

844-845-2151


After Hours Emergency:

919-934-9411


Business FAX:

919-934-0256


Engineering FAX:

919-934-7174


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