Emergency Notifications

THIS IS AN IMPORTANT MESSAGE TO ALL JOHNSTON COUNTY PUBLIC UTILITIES RESIDENTIAL WATER CUSTOMERS TO SHARE HOW NORTH CAROLINA EXECUTIVE ORDER NO. 124 APPLIES TO YOUR WATER BILL ACCOUNT EFFECTIVE FROM MARCH 31ST THROUGH MAY 31ST 2020.

DUE TO THE COVID-19 CRISIS, WE ARE FOLLOWING THE EXECUTIVE ORDER GUIDELINES TO ASSIST YOU WITH WATER BILL PAYMENTS WHILE FACING THE UNCERTAIN TIMES AHEAD:

  • YOUR WATER SERVICE WILL NOT BE DISCONNECTED FOR A PAST DUE BALANCE AND WE WILL TEMPORARILY SUSPEND THE $50 NONPAYMENT PENALTY UNTIL AFTER MAY 31ST . WE SINCERELY APOLOGIZE IF YOUR PRINTED BILL STATEMENT COULD NOT BE MODIFIED IN TIME TO REFLEECT THESE CHANGES.
  • WE WILL NOT CHARGE LATE FEES FOR PAYMENTS RECEIVED AFTER THE DUE DATE
  • WE WILL WAIVE THE $1.95 TRANSACTION FEE FOR ONLINE AND AUTOMATED PHONE PAYMENTS AND ASK CUSTOMERS TO STAY AT HOME INSTEAD OF COMING INTO OUR OFFICE. BANK FEES FOR INSUFFICIENT FUNDS ARE CHARGED IF YOUR BANK CHARGES US.
  • FOR THOSE HIT HARDEST DUE TO COVID-19 ECONOMIC IMPACTS, WE CAN ASSIST YOU WITH A PAYMENT PLAN ON PAST DUE BALANCES THAT OCCUR AFTER MARCH 31ST. THE PLAN WILL SPREAD PAYMENTS OVER 6 MONTHS WITHOUT FINANCE CHARGES BUT WILL NOT OFFER DEBT FORGIVENESS OR WRITE-OFFS
  • WE ENCOURAGE OUR CUSTOMERS TO ALWAYS MAKE A MONTHLY PAYMENT IN ORDER TO REDUCE THE BURDEN OF A LARGE REPAYMENT WHEN THE CRISIS IS OVER.

PLEASE VISIT OUR WEBSITE AT WWW.JCUTIL.COM AND THE COUNTY FACEBOOK PAGE FOR THE LATEST INFORMATION AND DETAILS ON OUR MODIFIED STAY-AT-HOME AND SOCIAL DISTANCING BUSINESS SERVICES.

PLEASE CALL 919-989-5075 FOR QUESTIONS AND ASSISTANCE DURING THIS DIFFICULT TIME.  WE HOPE YOU AND YOUR FAMILY STAY HEALTHY.

ESTE MENSAJE IMPORTANTE ES PARA TODOS LOS CLIENTES DE AGUA RESIDENCIAL DEL DEPARTAMENTO DE UTILIDADES PUBLICAS DEL CONDADO DE JOHNSTON SOBRE LA ORDEN EJECUTIVA NUM. 124 DE CAROLINA DEL NORTE. LA MISMA CAERA EN EFECTO A LAS FACTURAS DE AGUA ENTRE LAS FECHAS DEL 31 DE MARZO AL 31 DE MAYO DE 2020.

DEBIDO A LA CRISIS DEL COVID-19, SEGUIREMOS LAS SIGUIENTES DIRECTRICES SEGÚN LA ORDEN EJECUTIVA PARA ASISTIR A NUESTROS CLIENTES EN ESTOS TIEMPOS DE INCERTIDUMBRE:

  • NO DESCONECTAREMOS SERVICIOS DE AGUA DEBIDO A BALANCES PASADOS NO PAGADOS Y SE SUSPENDERAN LOS CARGOS DE PENALIDAD DE $50 POR FALTA DE PAGO HASTA EL 31 DE MAYO. LE PEDIMOS DISCULPA SI SU FACTURA NO REFLEJA ESTAS MODIFICACIONES.
  • NO SE HARAN CARGOS DE TARDANZA A FACTURAS PASADAS DE FECHA.
  • NO SE HARAN CARGOS DE TRANSACCION DE $1.95 A PAGOS EN LINEA O SERVICIO AUTOMATICO DE TELEFONO. CON ESTO, LE PEDIMOS A NUESTROS CLIENTES QUE SE MANTENGAN EN SU HOGAR.
  • CARGOS POR FALTA DE FONDOS SERAN COBRADOS SOLO SI SU BANCO LO CARGA.
  • ASISTIREMOS CON PLANES DE PAGO A BALANCES ATRASADOS DESPUES DEL 31 DE MARZO A PERSONAS CON IMPACTO ECONOMICO DEBIDO AL COVID-19. EL PLAN DIVIDIRA LOS PAGOS HASTA SEIS MESES SIN INTERESES. NO SE OFRECERA PERDON DE DEUDA.
  • LE RECOMENDAMOS A NUESTROS CLIENTES REALIZAR SUS PAGOS MENSUALES PARA EVITAR EL PESO DE UN BALANCE ALTO DESPUES DE ESTA CRISIS.

PARA INFORMACION SOBRE NUESTRAS MODIFICACIONES EN SERVICIOS DEBIDO A LAS REGULACIONES SOBRE DISTANCIAMIENTO SOCIAL, VISITE NUESTRA PAGINA EN LINEA WWW.JCUTIL.COM O LA CUENTA DE FACEBOOK DEL CONDADO DE JOHNSTON.

PARA PREGUNTAS Y ASISTENCIA DURANTE ESTE TIEMPO DE CRISIS, LLAME AL 919-989-5075. ESPERAMOS QUE USTED Y SU FAMILIA SE MANTENGAN SALUDABLES.

***THERE ARE NO BOIL WATER NOTICES OR WATER OUTAGES FOR JOHNSTON COUNTY PUBLIC UTILITY CUSTOMERS

***Please note that we require a current phone number on your utility account to provide automated notifications regarding your water service.  Contact Customer Service at 919-989-5075 to keep your phone number accurate.

 Winter Weather Alert
(Office Hours and call-out response times are affected by icy road conditions.)

We would like to remind our water customers to be prepared for freezing winter temperatures that could cause frozen water lines. We encourage you to:

  • Wrap any exposed pipes.
  • Check all outside faucets and remove water hoses.
  • Close all vents on the outside of your home.
  • Keep meter box lids tightly closed.
  • Open cabinet doors under kitchen and bathroom sinks to allow heat inside.

If you have water pipes that are subject to freezing, try to keep a steady trickle of water running from the nearest faucet. If you have frozen pipes, but some water is running, the safest thing to do is to wait for the frozen pipes to thaw. Never use an open flame to thaw waterlines. Once the pipes thaw out again, be sure to check for cracks or leaks that may occur from freezing. During inclement weather, our Field Technicians respond to service calls when roads are safe to travel.

Please anticipate delays in service restoration when snow and ice conditions exist in your area. For further assistance, please call 919-989-5075.

 

Johnston County Public Utilities



Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:
    publicutilities@johnstonnc.com

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-989-5056
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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