Latest News

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2020 Water and Wastewater System Development Fee Study: 45-Day Review
2019 Water and Sewer Policies
Water and Sewer Rates Increase July 1, 2019
Public Utilities and Solid Waste Operating Schedule
Year-Round Alternate Day Watering Schedule
2019 Water Quality Report in English
2019 Reporte de Calidad de agua en Espanol
2018 Wastewater Annual Report 

THIS IS AN IMPORTANT MESSAGE TO ALL JOHNSTON COUNTY PUBLIC UTILITIES RESIDENTIAL WATER CUSTOMERS TO SHARE HOW NORTH CAROLINA EXECUTIVE ORDER NO. 124 APPLIES TO YOUR WATER BILL ACCOUNT EFFECTIVE FROM MARCH 31ST THROUGH MAY 31ST 2020.

DUE TO THE COVID-19 CRISIS, WE ARE FOLLOWING THE EXECUTIVE ORDER GUIDELINES TO ASSIST YOU WITH WATER BILL PAYMENTS WHILE FACING THE UNCERTAIN TIMES AHEAD:

  • YOUR WATER SERVICE WILL NOT BE DISCONNECTED FOR A PAST DUE BALANCE AND WE WILL TEMPORARILY SUSPEND THE $50 NONPAYMENT PENALTY UNTIL AFTER MAY 31ST . WE SINCERELY APOLOGIZE IF YOUR PRINTED BILL STATEMENT COULD NOT BE MODIFIED IN TIME TO REFLEECT THESE CHANGES.
  • WE WILL NOT CHARGE LATE FEES FOR PAYMENTS RECEIVED AFTER THE DUE DATE
  • WE WILL WAIVE THE $1.95 TRANSACTION FEE FOR ONLINE AND AUTOMATED PHONE PAYMENTS AND ASK CUSTOMERS TO STAY AT HOME INSTEAD OF COMING INTO OUR OFFICE. BANK FEES FOR INSUFFICIENT FUNDS ARE CHARGED IF YOUR BANK CHARGES US.
  • FOR THOSE HIT HARDEST DUE TO COVID-19 ECONOMIC IMPACTS, WE CAN ASSIST YOU WITH A PAYMENT PLAN ON PAST DUE BALANCES THAT OCCUR AFTER MARCH 31ST. THE PLAN WILL SPREAD PAYMENTS OVER 6 MONTHS WITHOUT FINANCE CHARGES BUT WILL NOT OFFER DEBT FORGIVENESS OR WRITE-OFFS
  • WE ENCOURAGE OUR CUSTOMERS TO ALWAYS MAKE A MONTHLY PAYMENT IN ORDER TO REDUCE THE BURDEN OF A LARGE REPAYMENT WHEN THE CRISIS IS OVER.

PLEASE VISIT OUR WEBSITE AT WWW.JCUTIL.COM AND THE COUNTY FACEBOOK PAGE FOR THE LATEST INFORMATION AND DETAILS ON OUR MODIFIED STAY-AT-HOME AND SOCIAL DISTANCING BUSINESS SERVICES.

PLEASE CALL 919-989-5075 FOR QUESTIONS AND ASSISTANCE DURING THIS DIFFICULT TIME.  WE HOPE YOU AND YOUR FAMILY STAY HEALTHY.

ESTE MENSAJE IMPORTANTE ES PARA TODOS LOS CLIENTES DE AGUA RESIDENCIAL DEL DEPARTAMENTO DE UTILIDADES PUBLICAS DEL CONDADO DE JOHNSTON SOBRE LA ORDEN EJECUTIVA NUM. 124 DE CAROLINA DEL NORTE. LA MISMA CAERA EN EFECTO A LAS FACTURAS DE AGUA ENTRE LAS FECHAS DEL 31 DE MARZO AL 31 DE MAYO DE 2020.

DEBIDO A LA CRISIS DEL COVID-19, SEGUIREMOS LAS SIGUIENTES DIRECTRICES SEGÚN LA ORDEN EJECUTIVA PARA ASISTIR A NUESTROS CLIENTES EN ESTOS TIEMPOS DE INCERTIDUMBRE:

  • NO DESCONECTAREMOS SERVICIOS DE AGUA DEBIDO A BALANCES PASADOS NO PAGADOS Y SE SUSPENDERAN LOS CARGOS DE PENALIDAD DE $50 POR FALTA DE PAGO HASTA EL 31 DE MAYO. LE PEDIMOS DISCULPA SI SU FACTURA NO REFLEJA ESTAS MODIFICACIONES.
  • NO SE HARAN CARGOS DE TARDANZA A FACTURAS PASADAS DE FECHA.
  • NO SE HARAN CARGOS DE TRANSACCION DE $1.95 A PAGOS EN LINEA O SERVICIO AUTOMATICO DE TELEFONO. CON ESTO, LE PEDIMOS A NUESTROS CLIENTES QUE SE MANTENGAN EN SU HOGAR.
  • CARGOS POR FALTA DE FONDOS SERAN COBRADOS SOLO SI SU BANCO LO CARGA.
  • ASISTIREMOS CON PLANES DE PAGO A BALANCES ATRASADOS DESPUES DEL 31 DE MARZO A PERSONAS CON IMPACTO ECONOMICO DEBIDO AL COVID-19. EL PLAN DIVIDIRA LOS PAGOS HASTA SEIS MESES SIN INTERESES. NO SE OFRECERA PERDON DE DEUDA.
  • LE RECOMENDAMOS A NUESTROS CLIENTES REALIZAR SUS PAGOS MENSUALES PARA EVITAR EL PESO DE UN BALANCE ALTO DESPUES DE ESTA CRISIS.

PARA INFORMACION SOBRE NUESTRAS MODIFICACIONES EN SERVICIOS DEBIDO A LAS REGULACIONES SOBRE DISTANCIAMIENTO SOCIAL, VISITE NUESTRA PAGINA EN LINEA WWW.JCUTIL.COM O LA CUENTA DE FACEBOOK DEL CONDADO DE JOHNSTON.

PARA PREGUNTAS Y ASISTENCIA DURANTE ESTE TIEMPO DE CRISIS, LLAME AL 919-989-5075. ESPERAMOS QUE USTED Y SU FAMILIA SE MANTENGAN SALUDABLES.

Johnston County Public Utilities



Physical Address:
Land Use Center
309 E. Market Street
Smithfield, NC 27577

Mailing Address:
P.O. Box 2263
Smithfield, NC 27577

  • Email:
    publicutilities@johnstonnc.com

  • Phone:
    Main - 919-989-5075
    Pay by Phone - 844-845-2151

    After Hours Emergency - 919-989-5056
  • Fax:
    Business Office - 919-934-0256
    Engineering Office - 919-934-7174
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