Important Service Interruption Notifications
All County Offices, Landfill and Trash Convenience Sites will be closed on THURSDAY, July 4, 2024 for the Fourth Holiday.
** CLICK HERE FOR INFORMATION ON ⇒ Boil Water Advisory PDF
***Please note that we require a current phone number on your utility account to provide automated notifications regarding your water service. Contact Customer Service at 919-989-5075 to keep your phone number accurate.
Johnston County Public Utilities will close its Customer Service Office at 309 E. Market Street in Smithfield at 2:00 PM on Friday, June 28th due to our year-end system upgrade . All water payment collections will end at 2:00 PM on June 28th and will resume at 8:00 AM on Monday, July 1st (online and phone payments included). Payments made by check can be left in the After Hours Dropbox located at the rear office entrance. All other offices will be open.
All County Offices, Landfill and Trash Convenience Sites will be closed on THURSDAY, July 4, 2024 for the Memorial Day Holiday.
Winter Weather Alert
(Office Hours and call-out response times are affected by icy road conditions.)
We would like to remind our water customers to be prepared for freezing winter temperatures that could cause frozen water lines. We encourage you to:
- Wrap any exposed pipes.
- Check all outside faucets and remove water hoses.
- Close all vents on the outside of your home.
- Keep meter box lids tightly closed.
- Open cabinet doors under kitchen and bathroom sinks to allow heat inside.
If you have water pipes that are subject to freezing, try to keep a steady trickle of water running from the nearest faucet. If you have frozen pipes, but some water is running, the safest thing to do is to wait for the frozen pipes to thaw. Never use an open flame to thaw waterlines. Once the pipes thaw out again, be sure to check for cracks or leaks that may occur from freezing. During inclement weather, our Field Technicians respond to service calls when roads are safe to travel.
Please anticipate delays in service restoration when snow and ice conditions exist in your area. For further assistance, please call 919-989-5075.